بسم الله الرحمن الرحيم
One of the complaints that I hear about most from the Hajjis is how their Hajj company messed up. [No, I can’t type it out. The list is too long.]
Okay, just a question: who chose this Hajj company to begin with? That’s right, the people themselves.
Many people decide on the Hajj company at the last possible minute which is probably why they end up getting some bad surprises.
Here’s an interesting document from Al-Hidaayah (the book publishers) about how to choose a Hajj company. It seems to cover just about all the complaints I’ve come across.
[There are a lot of references to the UK because that’s where they are based.]
How to choose a Hajj company by Al-Hidaayah
I’d advise those that are going to Hajj to go through this document carefully. Then, try to shortlist a group of Hajj companies based on these points.